Airbnb says it will apply the new intelligent system of ratings to weed out potentially undesirable individuals. These include how people with obvious psychological disorders and those who show qualities of narcissism or machiavelism. This will protect landlords and to protect their property from unnecessary risk.
The basis for the analysis of the customers is taken the tool based on artificial intelligence Trooly that Airbnb bought in the 2017th. Some upgrading has been carried out, which uses AI algorithms, selection criteria – all this classified information. The official website States that the system processes “hundreds of signals”, such as data about past convictions, fines for traffic violations, provocative publications in social networks.
It’s hard to say how effective such a mechanism of predicting the behavior of new customers. But for Airbnb it is another question – the service for many years trying to minimize the problem of damage to housing by the guests, and therefore any means to solve the problem good. Sometimes it is better to play it safe and just say no suspicious candidate than to deal with the consequences of the error.
Source — Airbnb